COVID-19 (CORONAVIRUS) UPDATE
ALL IN-HOME SERVICES AVAILABLE
It's vital that your heating and air conditioning system is functioning properly more than ever. We are here for you to keep your home comfortable & safe with our exclusive "zero contact service call."

COVID-19 Announcement to Customers

By Steve and Julie Chrismer | March 16, 2020


"We are in unprecedented times here in our great nation, state, and city. Drake has been serving our community for over 31 years and we are ready to serve the needs of our customers and team members while doing our best to protect the needs of the community at large.

Safety is one of our high priority every day. We provide a vital role in maintaining the health and safety of our community. Therefore, we will remain open during this time of social distancing. If your indoor comfort system is broken, we will be there to fix it.

I want to share our plan to address concerns and answer questions that you may be asking. Below is our process moving forward until further notified.


We will be following cleaning protocols recommended by CDC and state agencies. Any team members that have fever, are showing signs of sickness, or who have been known to be exposed and not protected will be asked to remain at home.


Service Call Precautions


We are open and running calls to homes. We want to be there in case of emergencies and make sure we keep our customers safe and comfortable at home. We also need to take caution to protect our team members and make sure they stay healthy as well.

When you call in, our office staff will be asking if anyone in the home has a fever, been diagnosed or had exposure to the virus. We need to know so that we can be proactive with our team’s response and level of protection. We will have some team members who do not want to be exposed to a high-risk customer and we will respect those wishes. We will also have team members who are willing to work in that environment so that we can respond to those in most need.


In most cases we can troubleshoot equipment from outside, in a crawl space, or in attics and basements with minimal face to face contact. We will be following protocols to maintain a safe work environment by wearing gloves, wearing masks if needed, and disinfecting work areas in the home and in our trucks after each call.


You may be asked by a technician to speak via video or Facetime and we may ask that you help control the thermostat while we are stationed at the equipment. We ask that you work with us so that we may provide the services needed.


Maintenance Calls


We will be running maintenance calls during this time. If you are scheduled already, we plan to come but you are welcome to reschedule so please let us know. We will call before coming and go over any precautions that we need to discuss. As mentioned above, we can often work on equipment with minimal contact. Filters inside the home will need to be changed and we intend to do so please be aware, System maintenance is still very important and does not need to be put off for too long or ignored all together.


Obtaining signatures for work


Our normal process is for repair work to be approved via signature before beginning work. In order to reduce contact…We are “relaxing” this process, We can accept Texts and emails for those approvals also if needed.

For equipment sales, we have the same options and we will require signatures for replacement equipment.


Payment


During this time, we ask that all payments be made via electronic means via debit card, credit card, or 3rd party financing. We will be accepting checks or cash, however we requests that all of these payment be placed into a plastic baggie, If you do not have any plastic baggies please ask your technician, Drake is trying to get these into our Service Vehicles ASAP


Measures we are taking for our team to be aware of


Some of our team members may be working remotely from home and therefore our internal communication may not be as smooth as we would like. Please be patient with our team so that we can take the best care of you and all our customers.

We intend to limit our time in groups as we have canceled all group meetings until further notice. Technicians already work in isolation for most of the day and are not exposed to large groups during work. We will be limiting face to face interaction between our office team members and field team members.


Updates from Drake Heating and Air


We plan to work our plan in two week increments unless the situation changes. We will send out communications via email and social media if our plan changes.


We greatly appreciate our customers and team members here at Drake Heating and Air… We understand the value of trying to reduce the spread of this virus so that our healthcare system is not overwhelmed. We are confident that we will be able to handle this predicament as quickly as possible and return to normality.


If you need service, please call our main line at 937-472-0640 for service at any hour. We have local staff handling the phones from 7:30 am to 5 pm and we have an afterhours emergency answering service for our off hours, so that you are always speaking with a live person to take care of your needs.


You can also reach me at 937-533-1494 (mobile) by voice or text or via email at schrismer@drakeheatingandair.com "


Sincerely,

Steve Chrismer

President

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